Privacy Policy

At Duroda, your privacy is a top priority. This policy describes in detail how we collect, use, disclose, and protect the information you provide to us or the information we collect when you visit our website. Our goal is to provide you with a safe and reliable experience, while ensuring you always remain in control of your personal information. Please read this policy carefully to better understand our practices.

1. Collection of Personal Data

1.1 Log files

When you visit Duroda for informational purposes but don't register with us, create an account, order something, or otherwise deliberately transfer information to us, we collect information from your browser to help us serve our websites to you.

What we collect: IP address; date and time of the request; time zone difference to Greenwich Mean Time (GMT); name of the requested file; access status/HTTP status code; volume of data transferred; the page from which you came to visit us; your operating system and its interface; your browser type, language, and version of the browser software.

The data is technically necessary for us to display our website to you. It is also evaluated to make the website user-friendly and to ensure stability and security.

1.2 Cookies

To improve your browsing experience and analyze usage, our website uses cookies - small text files placed on your device when you visit or interact with certain features of the site.

We use the following types of cookies:

  • Session Cookies: These are temporary and are deleted automatically when you close your browser. They allow the site to remember your actions during a single visit (e.g., keeping items in your cart).
  • Persistent Cookies: These cookies stay on your device for a set period or until you delete them manually. They help us recognize you when you return and save your preferences.
  • Third-Party Cookies: These are set by service providers we work with (e.g., analytics tools or advertising networks). They may track how you interact with content on our site, which products you viewed, and which pages you visited. Data collected is typically anonymized or associated with a unique identifier rather than directly linked to your name or email.

You can manage your cookie preferences in your browser settings - including blocking, restricting, or deleting cookies. Please note that disabling cookies may affect how some parts of our website function.

In other sections of our Privacy Policy, you can learn more about related technologies we use (such as local storage or tracking pixels), as well as how to opt out of certain third-party data collection tools.

2. Communication with Duroda

When you contact us - whether through a contact form, email, letter, social media, or phone - we collect and use the information you provide to:

  • Respond to your inquiry
  • Improve our customer support
  • Occasionally send relevant marketing messages, if appropriate

To manage and respond to emails, we use customer services software provided by Zendesk (989 Market St, San Francisco, CA 94103, USA). This means Zendesk may have access to the content of your message while helping us process it.

For communications via our social media accounts (Twitter, Facebook, Instagram), we use Hootsuite (Hootsuite Media Inc., 5 East 8th Avenue, Vancouver, BC, Canada) to manage and respond to your messages.

The legal basis for processing this data is our legitimate interest in communicating with you and running our business efficiently. If your message is related to a potential or existing purchase or contract, we may also process your information as part of fulfilling our contractual obligation.

3. Processing of Data for Web Analytics

We use Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), to help us understand how visitors interact with our website.

Google Analytics uses cookies (see Sections 1.2) to collect information such as which pages you visit, how long you stay, and what device or browser you use. This data is sent to Google servers, where it is stored and analyzed on our behalf.

To protect your privacy, we have enabled IP anonymization on our site. This means that your IP address is shortened before it's processed by Google, making it very difficult to link the data back to you personally.

Google will not combine your IP address with any other data they hold. The data is used only to help us improve our website and understand visitor behavior.

How you can control this

You can block cookies in your browser settings, but this may limit some website features.

You can also opt out of Google Analytics tracking entirely by installing this browser add-on: https://tools.google.com/dlpage/gaoptout/.

We use Google Analytics to improve how our website works and to offer you a better experience. The legal basis for this data processing is your consent (if required) and our legitimate interest in running an effective and user-friendly website.

For more information, please review:

4. Usage-Based Online Advertising

4.1 Google Ads (Conversion Tracking & Remarketing)

We use Google Ads to show our ads on other websites and to measure how well our ads perform. When you click on one of our ads, a cookie is stored on your device to help track whether you later return to our site or complete a specific action (like making a purchase).

These cookies don't store personal information like your name or email. Instead, they help us understand which ads are effective. We only receive anonymous statistics from Google - we cannot identify you personally.

We also use Google Ads Remarketing, which allows us to show you ads for our products or services after you've visited our website. This is done through cookies that help Google recognize your browser and display relevant ads when you browse other websites.

You can opt out of this tracking at any time:

Legal basis: Your consent and our legitimate interest in advertising effectively.

More info:

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Privacy policy: https://policies.google.com/privacy 

4.2 Pinterest Conversion Tracking

We use the Pinterest Tag to measure how well our Pinterest ads perform. For example, it tells us whether someone clicked on a Pinterest ad and then took an action on our site (like viewing a product or placing an order).

The data collected is anonymous and aggregated - we can't identify you personally. If you're logged into Pinterest when visiting our site, Pinterest may link this information to your account and use it to personalize the ads you see on their platform.

You can prevent this tracking by:

Legal basis: Your consent.

More info:

Pinterest Inc., 505 Brannan Street, San Francisco, CA, USA

Ad terms: https://policy.pinterest.com/en/ad-data-terms

Privacy policy: https://policy.pinterest.com/en/privacy-policy.

5. Your Rights

You have rights under applicable data protection laws regarding how personal data is handled. These include the right to withdraw any consent you've previously given us, at any time, without the need to provide a reason. Withdrawal only affects future processing and does not impact any data use that occurred before the withdrawal.

In situations where we process your personal data based on our legitimate interests, you have the right to object. If you do, we will assess your request and either stop processing your data or explain why we have compelling reasons to continue. You may also object at any time to the use of your data for marketing or analytics purposes, and we will stop using it for those purposes without requiring further explanation.

We may work with third-party service providers to support our operations. These partners are carefully selected, act on our instructions, and are subject to regular oversight to ensure your data is handled securely.

Personal data is stored only as long as needed to fulfill the purposes it was collected for, or as required by law. Once no longer needed, it will be deleted or anonymized unless legal obligations require us to keep it for longer.

In some cases - such as when you participate in a contest, promotion, or similar activity - additional data processing may apply. Details will be provided as part of that specific activity.

6. Sharing Your Information

We only share your personal information in limited situations, and always with care:

  • With business partners: If you join a promotion or make a purchase through a partner, we may share your information (like your email) to help deliver the service or offer.
  • With trusted service providers: We work with third parties to process payments, ship orders, provide customer support, run marketing campaigns, and manage our website. They only use your data to do these tasks on our behalf.
  • For legal reasons: We may share your information if required by law or to protect our rights and comply with legal processes.
  • To prevent fraud or harm: We may disclose your data if we suspect fraud or need to protect our business, users, or staff.
  • During business changes: If our business is sold, merged, or restructured, your data may be part of the transfer.

We may also share anonymous or aggregated information (not linked to you personally) for research, business, or advertising purposes.

Please note: Some third parties may have their own privacy policies. We recommend reviewing those if you want to know how your data is handled once shared.

7. Is My Information Secure?

We take reasonable steps to keep your personal information safe. For example, we use SSL (Secure Socket Layer) to protect sensitive data like login details and orders while they're being sent online.

However, no systems or internet connections are 100% secure. While we do our best, we can't guarantee absolute protection. You're also responsible for keeping your account and password secure when using our services.

8. Do-Not-Track ("DNT") Requests

Due to the lack of technical standards across browsers, we do not respond to DNT signals.

9. Children's Online Privacy Protection

Duroda is not intended or directed at individuals under the age of 13. We do not knowingly collect or retain any personal information from children under the age of 13. If we become aware of such data, we will promptly delete it.

Thank you for taking the time to read our Privacy Policy. At Duroda, your privacy is paramount, and we continually strive to be transparent about our data practices. We may update this policy periodically to reflect changes in our practices or legal requirements, so we encourage you to review it from time to time. For any inquiries, concerns, or requests regarding your personal data, please contact our privacy team. We're here to help.

  • Address: 52 E Main St, Danville, IN 46122
  • Email: [email protected]
  • Phone: (+1) 317 785 6355
  • Working Hours: Mon - Fri (9:00 AM - 5:00 PM EDT)